Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
Zipwhip Gateway
Issues related to Zipwhip's Services
System Metrics
Super SIM Network Connectivity Issues
Incident
Report for Twilio
Resolved
Super SIM network connectivity service is operating normally at this time. We're now resolving this incident.
Monitoring
We are now seeing recovery of the network connectivity issue. We are continuing to monitor for service stability. We will provide another update in 30 minutes or sooner once more information becomes available.
Identified
The issue causing Super SIM connectivity issues to one of our partners has been identified. The affected IMSI range was misconfigured. Our team is actively working to restore the service with our partner. We will provide another update in 1 hour or sooner once more information becomes available.
Update
This issue is expected to impact <1% of deployed Super SIMs. The issue impacts one connectivity partner whose IMSIs are used as the preferred IMSI in some European countries such as the UK and Germany. Furthermore, the issue appears to only impact a subset of Super SIMs produced and sold since March 2022. In countries where impacted SIMs will prefer an impacted IMSI, we have blocked those IMSIs from being able to attach to the cellular networks. Within a few minutes of being rejected from the networks, Super SIMs will begin to fallback to backup IMSIs on the SIM that may allow your devices to get connected if the networks the backup IMSI can connect to are open on your Network Access Profile and there is coverage.
Our engineering team is actively working with the affected network provider to resolve the issue. We will provide another update in 8 hours or sooner once more information becomes available.
Our engineering team is actively working with the affected network provider to resolve the issue. We will provide another update in 8 hours or sooner once more information becomes available.
Update
This issue is expected to impact <1% of deployed Super SIMs. The issue impacts one connectivity partner whose IMSIs are used as the preferred IMSI in some European countries such as the UK and Germany. Furthermore, the issue appears to only impact a subset of Super SIMs produced and sold since March 2022. In countries where impacted SIMs will prefer an impacted IMSI, we have blocked those IMSIs from being able to attach to the cellular networks. Within a few minutes of being rejected from the networks, Super SIMs will begin to fallback to backup IMSIs on the SIM that may allow your devices to get connected if the networks the backup IMSI can connect to are open on your Network Access Profile and there is coverage.
Our engineering team is actively working with the affected network provider to resolve the issue. We will provide another update in 4 hours or sooner once more information becomes available.
Our engineering team is actively working with the affected network provider to resolve the issue. We will provide another update in 4 hours or sooner once more information becomes available.
Update
We are experiencing Super SIM connectivity issues with one of our partners that provides connectivity. Our engineering team is actively working with the affected network provider to resolve the issue. We will provide another update in 2 hours or sooner once more information becomes available.
Update
We are experiencing Super SIM connectivity issues with one of our partners that provides connectivity. Our engineering team is actively working with the affected network provider to resolve the issue. We will provide another update in 1 hour or sooner once more information becomes available.
Investigating
Our monitoring systems have detected a potential issue with Super SIM. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.