Increased filtering of Long Code SMS with URLs to Telus (CA)

Incident Report for Twilio

Resolved

All SMS are now being delivered successfully.

Posted Apr 10, 2019 - 17:29 PDT

Monitoring

SMS containing URLs being sent to Telus in Canada from Long Codes are now being delivered successfully. We will continue to monitor to ensure full recovery.

Posted Apr 10, 2019 - 16:47 PDT

Investigating

We are observing roughly 16% of SMS containing URLs being filtered by Telus in Canada, when sent from Long Code. Affected messages show error 30007 on Twilio. We are working with our carrier partner to get the issue resolved and will update as information becomes available

Posted Apr 10, 2019 - 15:43 PDT

This incident affected: CARRIER NETWORK (SMS Long Code, North America).