Automated Alert: Inbound Call Issue to a Subset UK Numbers With Minimal Customer Impact

Incident Report for Twilio

Resolved

We have fully investigated the Inbound Call issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

Posted Jul 12, 2023 - 09:36 PDT

Investigating

Our monitoring systems have detected a potential issue with Inbound Call to a Subset UK Numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jul 12, 2023 - 09:23 PDT

This incident affected: PROGRAMMABLE VOICE US1 (PSTN US1) and CARRIER NETWORK (Voice, Europe).