20404 Errors Using Lookup API

Incident Report for Twilio

Resolved

Twilio Lookup API was degraded for 25 hours and 32 minutes between 06:00 on 01/24/2024 and 07:32 on 01/25/2024 on Pacific Time. During this period of time customers may have experienced 20404 errors when querying numbers outside US using “CountryCode” parameter. The issue has now been resolved.

Posted Jan 25, 2024 - 08:16 PST

Investigating

We've become aware of a potential issue with Lookup API. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jan 25, 2024 - 07:33 PST