MMS Delivery Report Delays from a Subset of Toll-Free Numbers to AT&T US

Incident Report for Twilio

Resolved

We continue to experience MMS delivery report delays from a subset of toll-free numbers to AT&T US, but we’ve been informed by our partner that this is an ongoing issue in investigation on their end.

Posted Feb 05, 2021 - 06:50 PST

Update

We are still experiencing MMS delivery report delays when sending messages from a subset of Toll-Free numbers to AT&T US network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Feb 05, 2021 - 02:18 PST

Update

We are still experiencing MMS delivery report delays when sending messages from a subset of Toll-Free numbers to AT&T US network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Feb 04, 2021 - 22:22 PST

Update

We are experiencing MMS delivery report delays when sending messages from a subset of Toll-Free numbers to AT&T US network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available. The title and message body of this incident has been updated to provide the accuracy of the impacted service.

Posted Feb 04, 2021 - 20:22 PST

Update

We are experiencing MMS delivery delays when sending messages from a subset of Toll-Free numbers to AT&T US network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Feb 04, 2021 - 19:22 PST

Investigating

Our monitoring systems have detected a potential issue with MMS delivery delays. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Feb 04, 2021 - 19:13 PST

This incident affected: CARRIER NETWORK (MMS Long Code, North America).