Super SIM Console Views Return Blank Pages

Incident Report for Twilio

Resolved

The issue with Super SIM Console page has been resolved, we no longer see "blank page views". The Console page is operating normally at this time.

Posted Jul 30, 2023 - 04:58 PDT

Monitoring

Super SIM Console page is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Jul 30, 2023 - 04:29 PDT

Update

We are still investigating this issue. Customers using Super SIM may experience 'blank page views' in the Twilio Console. Customers can use the API Explorer - as a workaround - to query/modify their SIMs and Fleets. We are actively working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Jul 29, 2023 - 23:20 PDT

Update

We are continuing to investigate this issue. Customers using Super SIM may experience 'blank page views' in the Twilio Console. Customers can use the API Explorer - as a workaround - to query/modify their SIMs and Fleets. We are actively working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Jul 29, 2023 - 19:25 PDT

Update

We are investigating an issue where customers using Super SIM may experience 'blank page views' in the Twilio Console. Customers can use the API Explorer - as a workaround - to query/modify their SIMs and Fleets. We are actively working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 29, 2023 - 17:32 PDT

Update

We are investigating Console views returning blank pages with Super SIM for a small subset of customers. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 29, 2023 - 16:31 PDT

Investigating

We've become aware of a potential issue with Super SIM Console views. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jul 29, 2023 - 15:59 PDT

This incident affected: DEVELOPER TOOLS (Console).