Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
Super SIM Network Connectivity Issues
Incident
Report for Twilio
Resolved
This incident related to Super SIM Connectivity issues is resolved.
Update
Starting at approximately 14:33 PDT we saw a decrease in DNS requests from a subset of Super SIMs. If they tried to reconnect during the outage period they may have been delayed until the issue was resolved. Then at approximately 15:00 PDT, 50% of active data sessions were dropped. We have started seeing recovery since 15:05 PDT with successful reconnections. We will continue to monitor and provide another update in 2 hours or as soon as more information becomes available
Identified
Starting at approximately 14:33 PDT we saw a decrease in DNS requests from a subset of Super SIMs. If they tried to reconnect during the outage period they may have been delayed until the issue was resolved. Then at approximately 15:00 PDT, 50% of active data sessions were dropped. We have started seeing recovery since 15:05 PDT with successful reconnections. We will continue to monitor and provide another update in 1 hour or as soon as more information becomes available
Investigating
Our monitoring systems have detected a potential issue with our Super SIM Product. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.