MMS Delivery Delays from a Subset of Twilio Long Codes to Videotron Canada

Incident Report for Twilio

Resolved

The incident has been resolved and MMS delivery from a subset of Twilio Long Codes to Videotron network subscribers in Canada is operating normally.

Posted Aug 25, 2026 - 16:35 PDT

Monitoring

We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to Videotron network subscribers in Canada and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 25, 2026 - 14:34 PDT

Update

Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Videotron network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 25, 2026 - 13:58 PDT

Identified

Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Videotron network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 25, 2026 - 12:58 PDT

Investigating

Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Videotron network subscribers in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 25, 2026 - 12:55 PDT

This incident affected: CARRIER NETWORK (MMS Long Code, North America).