SMS Delivery Degradation On A Proportion Of US Shortcode

Incident Report for Twilio

Resolved

Delivery is fully recovered.

Posted Aug 16, 2018 - 01:16 PDT

Monitoring

Our carrier partner has applied a fix and we’re monitoring to confirm recovery.

Posted Aug 16, 2018 - 00:42 PDT

Update

Our engineering team is continuing to work the issue with our carrier partner. We will provide another update in 2 hours.

Posted Aug 15, 2018 - 22:40 PDT

Update

Our engineering team is continuing to work with our carrier partner on resolving the issue. We will post another update in 1 hour.

Posted Aug 15, 2018 - 21:25 PDT

Update

We are continuing to work with our carrier partner to resolve the issue. We will post another update in 1 hour.

Posted Aug 15, 2018 - 20:05 PDT

Investigating

We are investigating delivery report delays affecting T-Mobile US, AT&T US, and Verizon US on a proportion of US shortcode. Actual message delivery is not affected. Our engineering team is working with our carrier partners to resolve the issue. We will post another update in 1 hour.

Posted Aug 15, 2018 - 19:03 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America).