Call Packet Loss from Local and International Numbers to a Subset of Colombia Twilio's Numbers

Incident Report for Twilio

Resolved

We are no longer experiencing Call Packet Loss from Local and International numbers to a subset of Colombia Twilio's numbers. This incident has been resolved.

Posted Nov 10, 2021 - 02:40 PST

Update

We are continuing to monitor Call Packet Loss from Local and International numbers to a subset of Colombia Twilio's numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 10, 2021 - 02:27 PST

Monitoring

We started seeing recovery for Call Packet Loss from Local and International numbers to a subset of Colombia Twilio's numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 10, 2021 - 00:27 PST

Update

We are still observing Call Packet Loss from Local and International numbers to a subset of Colombia Twilio's numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.

Posted Nov 09, 2021 - 22:00 PST

Update

We are still observing Call Packet Loss from Local and International numbers to a subset of Colombia Twilio's numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted Nov 09, 2021 - 13:59 PST

Update

We are still observing Call Packet Loss from Local and International numbers to a subset of Colombia Twilio's numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Nov 09, 2021 - 10:13 PST

Update

We are still observing Call Packet Loss from Local and International numbers to a subset of Colombia Twilio's numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 09, 2021 - 08:12 PST

Investigating

We are observing inbound call packet loss to Twilio phone numbers from Colombia. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 09, 2021 - 07:21 PST

This incident affected: CARRIER NETWORK (Voice, Latin America).