SMS Delivery Delays and Failures to AT&T Long Codes, Short Codes and Toll Free Numbers in United States of America

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays and failures when sending Short Code, Long Code and Toll Free messages to AT&T network in the USA. This incident has been resolved.

Posted Aug 06, 2025 - 01:37 PDT

Update

We continue to observe recovery with the SMS delivery when sending Short Code, Long Code and Toll Free messages to AT&T network in the USA. We will be monitoring all services to ensure a full recovery and provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 06, 2025 - 00:11 PDT

Monitoring

We are observing recovery with the SMS delivery when sending Short Code, Long Code and Toll Free messages to AT&T network in USA. We will be monitoring all services to ensure a full recovery and provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 05, 2025 - 23:12 PDT

Update

We continue to experience issues with the SMS delivery delays and failures when sending Short Code, Long Code and Toll Free messages to AT&T network in USA. We’re consolidating the following StatusPage posts: https://status.twilio.com/incidents/ct6l02bpm5cp. Our engineering teams are actively working to resolve these issues. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 05, 2025 - 22:43 PDT

Update

We are still experiencing issues with the SMS delivery delays and failures when sending Short Code, Long Code and Toll Free messages to AT&T network in USA. We’re consolidating the following StatusPage posts: https://status.twilio.com/incidents/ct6l02bpm5cp. Our engineering teams are actively working to resolve these issues. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 05, 2025 - 21:41 PDT

Update

We are experiencing SMS delivery delays and failures when sending Short Code, Long Code and Toll Free messages to AT&T network in USA. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 05, 2025 - 21:24 PDT

Investigating

Our monitoring systems have detected a potential issue with Verity short code traffic. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Aug 05, 2025 - 20:42 PDT

This incident affected: CARRIER NETWORK (SMS Long Code, North America, SMS Short Code, North America, SMS Toll-Free, North America).