SMS Delivery Delays and Failures to Claro Network in Dominican Republic

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to Claro Network in the Dominican Republic. This incident has been resolved.

Posted Dec 09, 2025 - 22:08 PST

Monitoring

We are observing recovery in SMS delivery delays and failures when sending messages to Claro Network in Dominican Republic. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 09, 2025 - 19:34 PST

Update

We are still experiencing SMS delivery delays, and have also discovered we are experiencing SMS delivery failures when sending messages to Claro Network in Dominican Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Dec 09, 2025 - 16:31 PST

Update

We are still experiencing SMS delivery delays, and have also discovered we are experiencing SMS delivery failures when sending messages to Claro Network in Dominican Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Dec 09, 2025 - 12:26 PST

Update

We are continue experiencing SMS delivery delays when sending messages to Claro Network in Dominican Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 09, 2025 - 10:21 PST

Investigating

We are experiencing SMS delivery delays when sending messages to Claro Network in Dominican Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Dec 09, 2025 - 09:25 PST

This incident affected: CARRIER NETWORK (SMS, Latin America).