SMS Delivery Failures to and From Tim Network Brazil

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery failures to and from Tim Network Brazil via a subset of Local Long-Codes. This incident has been resolved.

Posted May 11, 2022 - 18:39 PDT

Monitoring

We are observing successful SMS delivery to and from Tim Network Brazil via a subset of Local Long-Codes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted May 11, 2022 - 16:39 PDT

Update

We are still experiencing SMS delivery failures to and from Tim Network Brazil via a subset of local long-codes. Our engineers continue to work with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.

Posted May 11, 2022 - 01:43 PDT

Update

We are still experiencing SMS delivery failures to and from Tim Network Brazil via a subset of local long-codes. Our engineers continue to work with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted May 10, 2022 - 17:47 PDT

Update

We are still experiencing SMS delivery failures to and from Tim Network Brazil via a subset of local long-codes. Our engineers continue to work with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted May 10, 2022 - 13:44 PDT

Update

We are still experiencing SMS delivery failures to and from Tim Network Brazil via a subset of local long-codes. Our engineers continue to work with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted May 10, 2022 - 11:58 PDT

Update

We are experiencing SMS delivery failures to and from Tim Network Brazil via a subset of local long-codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted May 10, 2022 - 11:01 PDT

Investigating

Our monitoring systems have detected a potential issue with SMS delivery failures to and from Tim Network Brazil via a subset of Local Long-Codes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted May 10, 2022 - 10:52 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America).