Elevated errors in Flex

Incident Report for Twilio

Resolved

This incident has been resolved.

Posted Apr 16, 2020 - 23:58 PDT

Update

We are continuing to monitor for any further issues.

Posted Apr 16, 2020 - 23:06 PDT

Monitoring

We have deployed the fix and are seeing recovery. We will continue to monitor and provide an update in 1 hour.

Posted Apr 16, 2020 - 21:43 PDT

Update

We are continuing to work on fixing the root cause, and are currently testing a fix. We will have another update as soon as more information is available.

Posted Apr 16, 2020 - 20:30 PDT

Update

We are working on a fix for the root cause. We will provide another update as soon as more information is available.

Posted Apr 16, 2020 - 17:33 PDT

Identified

We are seeing a small number of intermittent errors on the creation of SMS tasks in Flex. We believe we have found the root cause and are working on a fix. We will provide another update as soon as additional information is available.

Posted Apr 16, 2020 - 15:40 PDT

Update

We are continuing to investigate the issue of intermittent errors on the creation of SMS tasks in Flex. We will provide another update as soon as additional information is available.

Posted Apr 16, 2020 - 14:04 PDT

Update

Our engineers are investigating the increased errors in Flex. We are seeing intermittent errors on the creation of SMS tasks in Flex. We will provide another update as soon as additional information is available.

Posted Apr 16, 2020 - 13:06 PDT

Investigating

Flex is currently experiencing an increase in errors. We are investigating.

Posted Apr 16, 2020 - 12:13 PDT

This incident affected: FLEX (Flex Application Platform).