General Issue Within IE1

Incident Report for Twilio

Resolved

Outgoing SMS traffic from IE1 has been resolved and the traffic within this region is operating normally at this time.

Posted Nov 02, 2022 - 07:57 PDT

Monitoring

We are observing recovery with the service interruption affecting all outgoing SMS traffic from IE1. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Posted Nov 02, 2022 - 07:28 PDT

Update

We are investigating a general service interruption affecting all outgoing SMS traffic from IE1. Even customers who used our API in other parts of the world that are routed through IE1 would have been impacted. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Posted Nov 02, 2022 - 06:58 PDT

Investigating

Our monitoring systems have detected a potential issue with websockets connection. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Nov 02, 2022 - 06:09 PDT

This incident affected: PROGRAMMABLE MESSAGING (SMS, Conversations).