Elevated SMS Delivery Failures to US Verizon

Incident Report for Twilio

Resolved

We are no longer experiencing elevated delivery failures to US Verizon. This incident has been resolved.

Posted Feb 25, 2021 - 10:33 PST

Monitoring

We are observing normal rates of successful SMS delivery US Verizon. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 25, 2021 - 10:22 PST

Update

Our monitoring systems have detected a slight increase delivery failures sending from Twilio phone numbers to US Verizon. Our engineers are investigating the issue. We expect to provide another update in 60 minutes or as soon as more information becomes available.

Posted Feb 25, 2021 - 10:07 PST

Investigating

Our monitoring systems have detected a potential issue with sending SMS from Twilio US phone numbers to Verizon Wireless. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Feb 25, 2021 - 09:49 PST

This incident affected: CARRIER NETWORK (SMS Long Code, North America).