Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
Elevated 500 Errors in Multiple Twilio Products
Incident
Report for Twilio
Resolved
All Intelligence and Transcriptions that were recoverable have been recovered. Programmable Voice Recording and Intelligence services are operating normally at this time.
Update
Engineers have recovered all recordings that were impacted by the incident (those from approximately 7:00 AM PT to 9:31 AM PT on 5 October 2023) and able to be recovered. Intelligence and Transcriptions have been partially recovered and engineers continue working to ensure all impacted requests have been recovered. We will provide another update in 24 hours or as soon as more information becomes available.
Monitoring
Engineers have recovered all recordings that were impacted by the incident (those from approximately 7:00 AM PT to 9:31 AM PT on 5 October 2023) and able to be recovered. Intelligence and Transcriptions have been partially recovered and engineers continue working to ensure all impacted requests have been recovered. We will provide another update in 24 hours or as soon as more information becomes available.
Update
Engineers have recovered nearly all recordings that were impacted by the incident (those from approximately 7:00 AM PT to 9:31 AM PT on 5 October 2023). Intelligence and Transcriptions have been partially recovered and engineers are still working to ensure all impacted requests have been recovered. We will provide another update in 24 hours or as soon as more information becomes available.
Update
Engineers are still investigating impact to recordings & transcriptions during the impact window from the incident on October 5th, approximately between 7:00 AM PT to 9:31 AM PT. We will provide another update in 24 hours or as soon as more information becomes available.
Update
Voice Recordings and Voice Intelligence are operating normally. Engineers are still investigating impact to recordings & transcriptions during the impact window from yesterday's incident (approximately 7:00 AM PT to 9:31 AM PT). We will provide another update in 24 hours or as soon as more information becomes available.
Update
Voice Recordings and Voice Intelligence are operating normally. Engineers are still investigating impact to recordings & transcriptions during the impact window from yesterday's incident (approximately 7:00 AM PT to 9:31 AM PT). We will provide another update in 24 hours or as soon as more information becomes available.
Update
New Voice recordings and Voice Intelligence are now operating normally; engineers are still investigating impact to recordings & transcriptions during the impact window. We will continue investigating and will another update in 16 hours or as soon as more information becomes available.
Update
New Voice recordings and Voice Intelligence are now operating normally; engineers are still investigating impact to recordings & transcriptions during the impact window. We will continue investigating and will another update in 8 hours or as soon as more information becomes available.
Update
New Voice recordings and Voice Intelligence are now operating normally; engineers are still investigating impact to recordings & transcriptions during the impact window. We will continue investigating and will another update in 4 hours or as soon as more information becomes available.
Update
New Voice recordings and Voice Intelligence are now operating normally; engineers are still investigating impact to recordings & transcriptions during the impact window. We will continue investigating and will another update in 2 hours or as soon as more information becomes available.
Update
We are still investigating errors with Voice Recordings and Voice Intelligence. We will continue investigating and will provide another update in 2 hours or as soon as more information becomes available.
Update
Proxy, Studio, Flex, Voice, Conversations, Voice Pay and Messaging channels are now operating normally. We are still seeing errors with Voice Recordings. We will continue investigating and will provide another update in 1 hour or as soon as more information becomes available.
Update
We are currently investigating an elevated rate of 500 errors in Proxy, Studio, Flex, Voice, Conversations, Messaging channels as WhatsApp, Facebook and Google conversations. Our engineers are working on the issue, and we will provide another update in 30 minutes or as soon as more information becomes available.
Investigating
Our monitoring systems have detected a potential issue with voice recording. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: PROGRAMMABLE VOICE (Recording, Intelligence).