SMS and MMS Delivery Delays on Sprint Network in US

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to Sprint Network in the US via US Short Codes, Long Codes and Toll-Free numbers. This incident has been resolved.

Posted Aug 18, 2022 - 10:31 PDT

Monitoring

We are observing recovery in SMS and MMS delivery delays when sending messages to Sprint Network in the US via US Short Codes, Long Codes and Toll-Free numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 18, 2022 - 08:30 PDT

Update

This incident causing SMS and MMS Delivery Delays on Sprint Network in US was duplicated. Please refer to https://status.twilio.com/incidents/rkf3pt36qbgw for previous updates. We are still experiencing SMS and MMS delivery delays when sending messages to US Sprint Network via US Short Codes, Long Codes and Toll-Free numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 18, 2022 - 07:00 PDT

Update

We are still experiencing SMS delivery delays when sending messages to US Sprint via US Shortcode. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 18, 2022 - 06:43 PDT

Update

We are continuing to investigate this issue.

Posted Aug 18, 2022 - 05:43 PDT

Investigating

We are experiencing SMS delivery delays when sending messages to US Sprint via US Shortcode. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 18, 2022 - 05:24 PDT

This incident affected: CARRIER NETWORK (SMS Long Code, North America, MMS Long Code, North America, SMS Short Code, North America, MMS Short Code, North America, SMS Toll-Free, North America, MMS Toll-Free, North America).