Inbound Call Failures to Local Twilio Spanish Phone Numbers

Incident Report for Twilio

Resolved

We are no longer experiencing inbound call failures to local Twilio Spanish numbers. This incident is now resolved.

Posted Jan 19, 2021 - 02:05 PST

Monitoring

Twilio’s Carrier Partner have deployed a fix for the issue impacting Twilio phone numbers in the +3491078* range and we are observing successful call completion. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 19, 2021 - 01:27 PST

Update

We are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.

Posted Jan 18, 2021 - 22:52 PST

Update

We are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted Jan 18, 2021 - 14:56 PST

Update

We are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Jan 18, 2021 - 10:55 PST

Update

During our investigation we discovered that calls from all carrier networks to Twilio Spanish numbers in the +3491078* range are potentially impacted. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Jan 18, 2021 - 06:55 PST

Update

We are observing Local number call failures only from Orange and Vodafone networks to Twilio Spanish phone numbers in the +3491078* range. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 18, 2021 - 05:24 PST

Investigating

We are observing Local number call failures to Twilio Spanish phone numbers in the +34910xxxx range. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hours or as soon as more information becomes available.

Posted Jan 18, 2021 - 04:23 PST

This incident affected: CARRIER NETWORK (Voice, Europe).