Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
SMS and Calls Overcharges for UK Numbers
Incident
Report for Twilio
Resolved
The process of overcharging for some UK calls and sms has been resolved, and the service is functioning normally at this time. We are continuing the process of crediting back the overcharges.
Monitoring
The process of overcharging for some UK calls and sms is now corrected and operating as normal. We are in the process of crediting back the overcharges. We’ll provide another update in 60 minutes or as soon as more information becomes available.
Update
Our engineers have identified the issue that caused overcharges for some UK calls and sms. Between 12:10am PST to 12:15am PST customers using British Pound as their currency may have been overcharged. We will provide another update in 4 hours or as more information becomes available.
Identified
Our engineers have identified the issue that caused overcharges for some UK calls and sms. Between 12:10am PST to 12:15am PST customers using British Pound as their currency may have been overcharged. We will provide another update in 2 hours or as more information becomes available.
Update
We are still experiencing SMS and Calls overcharges for some UK Numbers. Our engineers are working to resolve the issue. We will provide an update in 1 hour or as soon as more information becomes available.
Update
We are experiencing SMS and Calls overcharges for some UK Numbers. Our engineers are working to resolve the issue. We will provide an update in 30 minutes or as soon as more information becomes available.
Investigating
Our monitoring systems have detected a potential issue with Programmable SMS and Programmable Voice Billing in the UK. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: TWILIO PLATFORM (Billing).