500 Errors on Network Traversal Service REST API

Incident Report for Twilio

Resolved

On April 2nd between 8:27 and 8:30 AM PST, Network Traversal Service REST API returned several thousands 500 errors. During the impact window, the customers using NTS API to create TURN credentials may have experienced an elevated number of errors. Retrying the operation would eventually succeed. The issue has now been resolved.

Posted Apr 07, 2021 - 09:01 PDT

Investigating

Our monitoring systems have detected a potential issue with our Programmable Video product. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Apr 07, 2021 - 08:39 PDT

This incident affected: PROGRAMMABLE VIDEO (Network Traversal Service).