Flex and Console Pages not Loading or Loading Slowly in APAC Region

Incident Report for Twilio

Resolved

Flex and Console pages in APAC region not loading or load slowly has been resolved and it's operating normally at this time.

Posted Sep 10, 2021 - 23:05 PDT

Monitoring

Flex and Console Pages in APAC region are now operating normally. We will continue to monitor for system stability. We’ll provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 10, 2021 - 21:02 PDT

Identified

Our engineering team is working with our partner providers to resolve the issue of degraded performance on our account portal, Console and Flex pages due to internet connectivity issues In the APAC region. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Sep 10, 2021 - 20:18 PDT

Monitoring

Posted Sep 10, 2021 - 19:45 PDT

Identified

Posted Sep 10, 2021 - 19:37 PDT

Update

In the APAC region we are currently seeing degraded performance on our account portal, Console and Flex pages due to wide spread internet issues. Our engineering team is looking into the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Sep 10, 2021 - 19:22 PDT

Update

We are currently seeing degraded performance on our account portal, Console and Flex pages. Our engineering team is looking into the issue. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Posted Sep 10, 2021 - 18:58 PDT

Investigating

Our engineering team have detected a potential issue with the Twilio Console impacting the loading of Flex or Console pages. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Sep 10, 2021 - 18:31 PDT

This incident affected: DEVELOPER TOOLS (Console).