Status
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Delays in sending and receiving messages for US Toll Free numbers
Incident Report for Twilio
Resolved
Twilio services are fully operational New MT and MO messages on toll-free phone numbers have returned to real time. A small percentage of messages during the incident may still be processing on the carrier side but will deliver.
Posted 6 months ago. Apr 25, 2018 - 20:20 PDT
Monitoring
We are observing recovery. Queued messages are being processed. We will post an update when delivery has been fully recovered.
Posted 6 months ago. Apr 25, 2018 - 16:55 PDT
Investigating
We have detected delays for sending and receiving messages for US Toll Free numbers. Sending messages to regular numbers is not affected and operating normally. We have escalated to the carrier and they are actively working to resolve the issue.
Posted 6 months ago. Apr 25, 2018 - 16:20 PDT
This incident affected: Programmable SMS (SMS).