Delays in sending and receiving messages for US Toll Free numbers

Incident Report for Twilio

Resolved

Twilio services are fully operational New MT and MO messages on toll-free phone numbers have returned to real time. A small percentage of messages during the incident may still be processing on the carrier side but will deliver.

Posted Apr 25, 2018 - 20:20 PDT

Monitoring

We are observing recovery. Queued messages are being processed. We will post an update when delivery has been fully recovered.

Posted Apr 25, 2018 - 16:55 PDT

Investigating

We have detected delays for sending and receiving messages for US Toll Free numbers. Sending messages to regular numbers is not affected and operating normally. We have escalated to the carrier and they are actively working to resolve the issue.

Posted Apr 25, 2018 - 16:20 PDT

This incident affected: PROGRAMMABLE MESSAGING (SMS).