SMS Delivery Delays from Twilio to Rakuten Japan

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to Rakuten network in Japan. This incident has been resolved.

Posted Mar 02, 2026 - 13:57 PST

Monitoring

We have observed a recovery in SMS delivery from Twilio to Rakuten network subscribers in Japan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 02, 2026 - 11:58 PST

Update

Twilio customers may be experiencing SMS delivery delays from Twilio to Rakuten network subscribers in Japan. Our team is actively working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 02, 2026 - 10:27 PST

Identified

Twilio customers may be experiencing SMS delivery delays from Twilio to Rakuten network subscribers in Japan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 02, 2026 - 09:27 PST

Investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to Rakuten network subscribers in Japan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 02, 2026 - 08:27 PST

This incident affected: CARRIER NETWORK (SMS, APAC).