MMS Delivery delays to US from a small subset of Twilio Shortcodes

Incident Report for Twilio

Resolved

We are no longer experiencing MMS delivery delays when sending messages to US from a small subset of Twilio Shortcodes. This incident has been resolved.

Posted Nov 02, 2021 - 21:18 PDT

Monitoring

We are observing recovery in MMS delivery delays when sending messages to US from a small subset of Twilio Shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 02, 2021 - 19:45 PDT

Update

We are still experiencing MMS delivery delays from a subset of Twilio's short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Nov 02, 2021 - 16:25 PDT

Update

We are still experiencing MMS delivery delays from a subset of Twilio's short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 02, 2021 - 14:28 PDT

Update

We are experiencing MMS delivery delays to US from a small subset of Twilio Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 02, 2021 - 13:37 PDT

Investigating

Our monitoring systems have detected a potential issue impacting MMS delivery to US numbers from a small subset of Twilio. Our engineers have been alerted and are actively investigating. We will provide another update within the next 30 minutes or as soon as more information becomes available.

Posted Nov 02, 2021 - 13:23 PDT

This incident affected: CARRIER NETWORK (MMS Short Code, North America).