500 Errors When Logging to Flex

Incident Report for Twilio

Resolved

The Flex user interface is operating normally at this time.

Posted Nov 15, 2022 - 14:03 PST

Update

The Flex user interface is now operating normally. We will continue to monitor for system stability. We'll provide another update 30 minutes or as soon as more information becomes available.

Posted Nov 15, 2022 - 13:32 PST

Monitoring

The Flex user interface is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Nov 15, 2022 - 13:04 PST

Identified

We have identified a rate limit issue within a Flex dependency and are manually scaling up to mitigate the issue. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Posted Nov 15, 2022 - 12:37 PST

Update

We are currently investigating an elevated rate of 500 errors when logging into the Flex Interface. Customers may not be able to log in into Flex. Our engineers are working on the issue and we will provide another update within 30 minutes or as soon as more information becomes available.

Posted Nov 15, 2022 - 12:04 PST

Investigating

We've become aware of a potential issue with the Flex user interface not loading. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Nov 15, 2022 - 11:56 PST

This incident affected: FLEX (Flex Application Platform).