Investigating reports of voice call quality degradation

Incident Report for Twilio

Resolved

Our engineers have resolved an issue with voice call quality degradation impacting less than 5% of outbound calls to USA numbers. All services are fully operational.

Posted Aug 26, 2016 - 09:20 PDT

Monitoring

Our engineers have resolved an issue with voice call quality degradation on some outbound calls to USA numbers. We will provide more information as quickly as possible.

Posted Aug 26, 2016 - 09:02 PDT

Investigating

Our engineers are currently investigating reports of voice call quality degradation. We will provide more information as quickly as possible.

Posted Aug 26, 2016 - 08:18 PDT

This incident affected: ELASTIC SIP TRUNKING US1 (Origination US1) and PROGRAMMABLE VOICE US1 (PSTN US1).