Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
Zipwhip Gateway
Issues related to Zipwhip's Services
System Metrics
Predictive Operators Failing to Execute
Incident
Report for Twilio
Resolved
The issue causing a delay in completion of transcriptions and operator results with a subset of customers with predictive operators enabled is now resolved and Conversation Intelligence is now operating normally.
Monitoring
The issue causing a delay in completion of transcriptions and operator results with a subset of customers with predictive operators enabled is now resolved and Conversation Intelligence is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Update
Upon further investigation, we have confirmed that Conversational Intelligence is the product affected by the ongoing incident. We are actively investigating the issue with a subset of customers with predictive operators enabled that may see a delay in completion of transcriptions and operator results. We will provide another update in 2 hours or as soon as more information becomes available.
Update
Upon further investigation, we have confirmed that Conversational Intelligence is the product affected by the ongoing incident. We are actively investigating the issue with a subset of customers with predictive operators enabled that may see a delay in completion of transcriptions and operator results. We will provide another update in 1 hour or as soon as more information becomes available.
Investigating
A subset of customers with predictive operators enabled may see a delay in completion of transcriptions and operator results. We will provide another update in 1 hour or as soon as more information becomes available.
This incident affected: PROGRAMMABLE VOICE (Intelligence).