MMS Delivery Delays to Verizon and AT&T in the US

Incident Report for Twilio

Resolved

We are no longer experiencing MMS delivery delays when sending messages from a subset of Short Codes to Verizon and AT&T in the US. This incident has been resolved.

Posted May 28, 2021 - 20:22 PDT

Monitoring

We are observing recovery in MMS delivery delays when sending messages from a subset of Short Codes to Verizon and AT&T in the US. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted May 28, 2021 - 18:41 PDT

Update

We are still experiencing MMS delivery delays when sending messages from a subset of Short Codes to Verizon and AT&T in the US. Our engineers continue to work with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted May 28, 2021 - 17:24 PDT

Investigating

We are experiencing MMS delivery delays when sending messages from a subset of Short Codes to Verizon and AT&T in the US. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted May 28, 2021 - 16:25 PDT

This incident affected: CARRIER NETWORK (MMS Short Code, North America).