Messaging Insights is Degraded

Incident Report for Twilio

Resolved

Messaging Insights has been resolved and is operating normally at this time.

Posted Jun 26, 2023 - 15:08 PDT

Monitoring

Messaging Insights is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Jun 26, 2023 - 14:41 PDT

Update

Our engineers have identified the issue causing the issue with Messaging Insights, specifically Delivery and Errors -> Outbound Insights being unavailable and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jun 26, 2023 - 14:30 PDT

Identified

Our engineers have identified an issue for some customers using Messaging Insights, specifically Delivery and Errors -> Outbound Insights is currently unavailable. They are investigating the root cause and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jun 26, 2023 - 13:56 PDT

Investigating

Our monitoring systems have detected a potential issue with Messaging Insights. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jun 26, 2023 - 13:48 PDT

This incident affected: PROGRAMMABLE MESSAGING (Messaging Insights).