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        SMS Delivery Failures to Orange/Altice Network in Dominican Republic (370-01) via Subset of Longcodes & Alphanumerics

        Incident Report for Twilio

        Resolved

        We are no longer experiencing SMS delivery failures to Orange/Altice Network in Dominican Republic via subset of long codes & alpha numerics. This incident has been resolved.
        Posted Dec 03, 2025 - 23:20 PST

        Update

        We are continuing to experience SMS delivery failures to Orange/Altice Network in Dominican Republic via subset of long codes & Alphanumerics. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Posted Dec 03, 2025 - 20:40 PST

        Update

        We are continuing to experience SMS delivery failures to Orange/Altice Network in Dominican Republic via subset of Longcodes & Alphanumerics. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Posted Dec 03, 2025 - 12:50 PST

        Update

        We continue experiencing SMS Delivery Failures to Orange/Altice Network in Dominican Republic (370-01) via Subset of Longcodes & Alphanumerics. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Posted Dec 03, 2025 - 08:50 PST

        Update

        We continue experiencing SMS Delivery Failures to Orange/Altice Network in Dominican Republic (370-01) via Subset of Longcodes & Alphanumerics. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Dec 03, 2025 - 06:50 PST

        Investigating

        We are experiencing SMS delivery delays when sending messages to SMS Delivery Delays & Failures to Multiple Networks in Dominican Republic via Subset of Longcodes & Alphanumerics. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.
        Posted Dec 03, 2025 - 05:50 PST
        This incident affected: CARRIER NETWORK (SMS, Latin America).
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