WhatsApp Sandbox Messages Not Returning Delivery Status (stuck in "Sent")

Incident Report for Twilio

Resolved

We are no longer experiencing WhatsApp Sandbox delivery status failures. This issue is now resolved.

Posted May 14, 2021 - 10:06 PDT

Monitoring

Our engineers implemented a fix and we are observing successful status updates. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.

Posted May 14, 2021 - 09:48 PDT

Update

We are investigating an issue where WhatsApp Sandbox messages are not updating delivery status. Messages are delivering successfully but the messages status stays “sent”. Production WhatsApp usage is not affected. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted May 14, 2021 - 08:51 PDT

Investigating

Our monitoring systems have detected a potential issue with WhatsApp Sandbox messaging. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted May 14, 2021 - 08:20 PDT

This incident affected: PROGRAMMABLE MESSAGING (Messaging Channels).