Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
Zipwhip Gateway
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System Metrics
Voice Call Failures Between a Subset of Twilio Phone Numbers and Multiple Networks in Japan
Incident
Report for Twilio
Resolved
The incident has been resolved and voice calls between a subset of Twilio Phone Numbers and network subscribers on affected networks in Japan are operating normally.
Monitoring
We have observed a recovery in voice call failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Japan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Identified
Twilio customers may be experiencing voice call failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Japan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
This incident affected: CARRIER NETWORK (Voice, APAC).