SMS Delivery Delays from Twilio Phone Numbers to Multibyte Hong Kong

Incident Report for Twilio

Update

We have observed a recovery in SMS delivery from Twilio Phone Numbers to Multibyte network subscribers in Hong Kong and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Sep 17, 2026 - 00:57 PDT

Monitoring

We have observed a recovery in SMS delivery from Twilio Phone Numbers to Multibyte network subscribers in Hong Kong and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 16, 2026 - 22:52 PDT

Update

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Multibyte network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Sep 16, 2026 - 21:59 PDT

Update

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Multibyte network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Sep 16, 2026 - 17:46 PDT

Update

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Multibyte network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 16, 2026 - 15:45 PDT

Identified

Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Multibyte network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Sep 16, 2026 - 14:44 PDT

Update

Twilio customers may be experiencing SMS delivery delays from Twilio to Multibyte network subscribers in Hong Kong. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Sep 16, 2026 - 12:04 PDT

Update

Twilio customers may be experiencing SMS delivery delays from Twilio to Multibyte network subscribers in Hong Kong. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 16, 2026 - 10:03 PDT

Investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to Multibyte network subscribers in Hong Kong. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Sep 16, 2026 - 09:03 PDT

This incident affects: CARRIER NETWORK (SMS, APAC).