Call Failures From Subscribers to Jamaica Twilio Phone Numbers

Incident Report for Twilio

Resolved

The issue affecting calls to Twilio Jamaica phone numbers has been resolved, and the service is functioning normally at this time.

Posted Jan 17, 2025 - 13:27 PST

Monitoring

We have started seeing recovery for calls to Twilio Twilio Jamaica phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Posted Jan 17, 2025 - 12:48 PST

Update

We are still observing call failures to Twilio Jamaica phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Jan 17, 2025 - 09:48 PST

Update

We are still observing call failures to Twilio Jamaica phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 17, 2025 - 07:57 PST

Update

We are observing call failures to Twilio Jamaica phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jan 17, 2025 - 07:01 PST

Investigating

Our monitoring systems have detected a potential issue with call failures from subscribers to Twilio phone numbers in Jamaica. Our engineering team has been alerted and is actively investigating the matter. We will provide updates as soon as more information becomes available.

Posted Jan 17, 2025 - 06:54 PST

This incident affected: CARRIER NETWORK (Voice, Latin America).