Connectivity Lost on ~5% of Super SIM Devices

Incident Report for Twilio

Resolved

Connectivity issues on ~5% of Super SIM devices is operating normally at this time. This issue has been resolved.

Posted Jul 14, 2024 - 14:19 PDT

Monitoring

Our engineering team has put in a fix to address the issue causing ~5% of active data sessions on Super SIM being dropped. We are seeing recovery and are continuing to monitor for service performance. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 14, 2024 - 12:29 PDT

Update

Beginning at 16:54 UTC, we observed ~5% of active data sessions on Super SIM being dropped. Since then, we have noticed potential continuous re-attachments for devices. We are still investigating what is going on with devices re-attaching, but we see overall recovery. Our engineering team is actively working with the affected network provider to resolve the issue. We will provide another update in 2 hours or sooner once more information becomes available.

Posted Jul 14, 2024 - 11:49 PDT

Investigating

We've become aware of a potential issue with Super Sim Loss in Data Sessions on Some Networks. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jul 14, 2024 - 11:28 PDT