Outbound SMS Delivery To The China Mobile Network Degraded

Incident Report for Twilio

Resolved

We observed that the issue was seen due to the China Regulations - https://www.twilio.com/guidelines/cn/sms. We will be closing this incident. Please reach out to the Twilio support team to enable messaging to China.

Posted Jul 04, 2022 - 02:16 PDT

Investigating

We continue to investigate SMS delivery delays when sending messages to China Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Jul 04, 2022 - 01:27 PDT

Monitoring

We are still experiencing SMS delivery delays when sending messages to China Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Jul 04, 2022 - 01:03 PDT

Update

We are still experiencing SMS delivery delays when sending messages to China Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Jul 04, 2022 - 00:48 PDT

Update

We are still experiencing SMS delivery delays when sending messages to China Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 03, 2022 - 22:54 PDT

Investigating

We are experiencing SMS delivery delays and failures when sending messages to China Mobile Network in China. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 03, 2022 - 22:04 PDT

This incident affected: CARRIER NETWORK (SMS, APAC).