Caller ID Lookup API Errors and Latency

Incident Report for Twilio

Resolved

The issue with latency, errors, or stale information from Caller ID API requests has been resolved and Caller ID API requests are operating normally at this time.

Posted Dec 06, 2022 - 12:48 PST

Monitoring

Our third-party provider has implemented a fix to resolve the issue with latency, errors, or stale information from Caller ID API requests. We will monitor the system for 30 minutes and provide an update to confirm the issue is fully resolved.

Posted Dec 06, 2022 - 12:17 PST

Update

Our third-party provider is reporting an issue affecting our Lookup service. Customers may experience latency, errors, or stale information from Caller ID API requests. We expect to provide another update in 1 hour or as soon as more information becomes available

Posted Dec 06, 2022 - 11:16 PST

Investigating

Our monitoring systems have detected a potential issue with Caller_name package. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Dec 06, 2022 - 10:58 PST

This incident affected: ACCOUNT SECURITY (Lookup).