SMS Delivery Delays to Algar Telecom (CTBC) in Brazil

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to Algar Telecom (CTBC) in Brazil. This incident has been resolved.

Posted Aug 17, 2025 - 13:17 PDT

Monitoring

We are observing recovery in MMS/SMS delivery delays when sending messages to Algar Telecom (CTBC) in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 17, 2025 - 11:20 PDT

Update

We are still experiencing SMS delivery delays when sending messages to Algar Telecom (CTBC) in Brazil . Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Aug 17, 2025 - 03:21 PDT

Update

We are experiencing SMS delivery delays when sending messages to Algar Telecom (CTBC) in Brazil . Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Aug 16, 2025 - 23:28 PDT

Update

We are experiencing SMS delivery delays when sending messages to Algar Telecom (CTBC) in Brazil . Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 16, 2025 - 21:34 PDT

Investigating

We are experiencing SMS delivery delays when sending messages to Algar Telecom (CTBC) in Brazil . Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 16, 2025 - 20:34 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America) and PROGRAMMABLE MESSAGING (SMS).