SMS Delivery Delays To Claro Network in Brazil Via Subset of Shortcodes

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to Claro Network in Brazil Via Subset of Shortcodes. This incident has been resolved.

Posted Aug 30, 2025 - 08:55 PDT

Update

We still are monitoring partial recovery on the issue impacting SMS Delivery Delays To Claro Network in Brazil Via Subset of Shortcodes. We will provide another update in 24 hours or as soon as more information becomes available.

Posted Aug 29, 2025 - 08:57 PDT

Monitoring

We are monitoring partial recovery on the issue impacting SMS Delivery Delays To Claro Network in Brazil Via Subset of Shortcodes. We will provide another update in 24 hours or as soon as more information becomes available.

Posted Aug 28, 2025 - 09:00 PDT

Update

We continue to experience SMS delivery delays to the Claro network in Brazil via a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 28, 2025 - 06:44 PDT

Investigating

We are experiencing SMS Delivery Delays To Claro Network in Brazil Via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 28, 2025 - 05:44 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America).