SMS Delivery Delays from a Subset of Twilio Long Codes and Short Codes to Liberty Mobile Puerto Rico

Incident Report for Twilio

Resolved

The incident has been resolved and SMS delivery from a subset of Twilio Long Codes and Short Codes to Liberty Mobile network subscribers in Puerto Rico is operating normally.

Posted Jul 10, 2026 - 06:32 PDT

Monitoring

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes and Short Codes to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Jul 10, 2026 - 03:59 PDT

Update

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes and Short Codes to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 10, 2026 - 01:58 PDT

Investigating

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes and Short Codes to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 10, 2026 - 00:56 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America).