Inbound Call Failures to a Subset of Twilio Toll-Free Phone Numbers from Turkcell

Incident Report for Twilio

Resolved

The issue affecting inbound calls to a subset of Twilio Turkey Toll-Free Phone Numbers has been resolved, and Voice is operating normally at this time.

Posted May 26, 2021 - 04:31 PDT

Update

We are still observing a subset of call failures to Twilio Turkey Toll-Free phone numbers from Turkcell. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted May 25, 2021 - 20:40 PDT

Update

We are still observing a subset of call failures to Twilio Turkey Toll-Free phone numbers from Turkcell. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted May 25, 2021 - 16:42 PDT

Update

We are observing a subset of call failures to Twilio Turkey Toll- Free phone numbers from Turkcell. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted May 25, 2021 - 14:41 PDT

Update

We are observing a subset of call failures to Twilio Turkey Toll- Free phone numbers from Turkcell. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted May 25, 2021 - 13:40 PDT

Investigating

Our monitoring systems have detected a potential issue impacting inbound calls to a subset of Toll-Free Twilio Phone Numbers in Turkey.

Our engineering team has been alerted and is actively investigating. We will provide another update within the next 30 minutes or as soon as more information becomes available.

Posted May 25, 2021 - 12:55 PDT

This incident affected: CARRIER NETWORK (Voice, Middle East & Africa).