Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
Zipwhip Gateway
Issues related to Zipwhip's Services
System Metrics
Cannot Place IoT Hardware Orders to Newly Added Addresses
Incident
Report for Twilio
Resolved
When adding a new address to ship Internet of Things (IoT) orders to, the customer name field is not being properly stored. This field is critical for delivering IoT hardware. Any orders placed to addresses missing this field will be rejected. Engineering team has deployed a fix and no issues have been identified at this point.
Monitoring
When adding a new address to ship Internet of Things (IoT) orders to, the customer name field is not being properly stored. This field is critical for delivering IoT hardware. Any orders placed to addresses missing this field will be rejected. Engineering team has deployed a fix and no issues have been identified at this point. We will update in 30 minutes to confirm resolution or continue working if needed.
Update
When adding a new address to ship Internet of Things (IoT) orders to, the customer name field is not being properly stored. This field is critical for delivering IoT hardware. Any orders placed to addresses missing this field will be rejected.Engineering team is still actively investigating, we will provide another update in 2 hours or as soon as more information becomes available.
Investigating
When adding a new address to ship Internet of Things (IoT) orders to, the customer name field is not being properly stored. This field is critical for delivering IoT hardware. Any orders placed to addresses missing this field will be rejected. Engineering team is actively investigating, we will provide another update in 1 hour or as soon as more information becomes available.