Programmable Wireless API Returning Elevated HTTP 500 Error Rates

Incident Report for Twilio

Resolved

We have identified and redeployed the affected host. The issue has been resolved and is operating normally at this time.

Posted Jun 20, 2023 - 05:07 PDT

Monitoring

We have identified and redeployed the affected host. We are seeing recovery from the API errors and are monitoring closely for any changes. We will provide another update in 30 minutes or sooner once more information becomes available.

Posted Jun 20, 2023 - 04:37 PDT

Investigating

We are experiencing elevated HTTP 500 error rates from the Commands API. The elevated error rates may result in loss of failed commands. Client software should retry sending the commands from their end.

Also, there might be high latency when loading Programmable Wireless pages via Console. Our engineering team is actively investigating the issue. We will provide another update in 1 hour or sooner once more information becomes available.

Posted Jun 20, 2023 - 03:57 PDT