Issue Detected with Programmable Messaging while Retrieving Historical Messages

Incident Report for Twilio

Resolved

We are no longer experiencing issues while retrieving historical messages in Programmable Messaging. This incident has been resolved.

Posted Nov 04, 2022 - 18:25 PDT

Monitoring

Retrieving historical messages in Programmable Messaging is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Nov 04, 2022 - 18:01 PDT

Update

We are investigating a potential issue with retrieving historical messages in Programmable Messaging. Our engineers are investigating the issue and we will provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 04, 2022 - 17:02 PDT

Investigating

Our monitoring systems have detected a potential issue with history-search-service. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Nov 04, 2022 - 16:32 PDT

This incident affected: PROGRAMMABLE MESSAGING (SMS).