Voice Quality Issue to a Subset of Twilio New Zealand Phone Numbers Affected

Incident Report for Twilio

Resolved

The issue affecting Voice quality to Twilio New Zealand phone numbers has been fixed.

Posted Nov 10, 2025 - 10:52 PST

Monitoring

We have started seeing recovery for Voice quality to Twilio New Zealand phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 10, 2025 - 09:51 PST

Investigating

We continue investigating an issue with Voice quality to a subset of Twilio New Zealand phone numbers, although we have started seeing recovery. We expect to provide another update in 2 hours or as soon as more information becomes available

Posted Nov 10, 2025 - 07:45 PST

Update

We have started seeing recovery for Voice quality to Twilio New Zealand phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in one hour or as soon as more information becomes available.

Posted Nov 10, 2025 - 05:50 PST

Monitoring

We have started seeing recovery for Voice quality to Twilio New Zealand phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in one hour or as soon as more information becomes available.

Posted Nov 10, 2025 - 04:57 PST

Investigating

We are investigating an issue with Voice quality to a subset of Twilio New Zealand phone numbers. We expect to provide another update in 1 hour or as soon as more information becomes available

Posted Nov 10, 2025 - 04:50 PST

This incident affected: CARRIER NETWORK (Voice, APAC).