Flex Agents Logged out and Cannot Log-in Again

Incident Report for Twilio

Resolved

The issue affecting Flex agent login has been resolved, and the service is functioning normally at this time.

Posted Sep 09, 2024 - 23:30 PDT

Monitoring

We have started seeing recovery for Flex agent login issue where it was found to be isolated to multiple carrier networks in APAC region only. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 09, 2024 - 21:53 PDT

Update

We continue to investigate the Flex issue where agents are logged out and not able to log back in. Our engineers are working on the issue, and we will provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 09, 2024 - 20:56 PDT

Update

We are currently investigating a Flex issue where agents are logged out and not able to log back in. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.

Posted Sep 09, 2024 - 19:56 PDT

Investigating

We've become aware of a potential issue with Flex where agents are logged out and not able to log back in. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Sep 09, 2024 - 19:38 PDT

This incident affected: FLEX (Flex Admin Console).