SMS Delivery Delays to NetOne Network in Zimbabwe

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to NetOne network in Zimbabwe. This incident has been resolved.

Posted Jan 04, 2023 - 04:47 PST

Monitoring

We are observing recovery in SMS delivery delays when sending messages to NetOne network in Zimbabwe. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 04, 2023 - 02:47 PST

Update

We are continuing to work with our carrier partner to resolve the issue causing SMS delivery delays when sending messages to the NetOne network in Zimbabwe. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted Jan 03, 2023 - 23:58 PST

Update

We are continuing to work with our carrier partner to resolve the issue causing SMS delivery delays when sending messages to the NetOne network in Zimbabwe. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Jan 03, 2023 - 19:58 PST

Update

We are continuing to work with our carrier partner to resolve the issue causing SMS delivery delays when sending messages to the NetOne network in Zimbabwe.. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 03, 2023 - 17:58 PST

Update

We are experiencing SMS delivery delays when sending messages to the NetOne network in Zimbabwe. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jan 03, 2023 - 17:01 PST

Investigating

Our monitoring systems have detected a potential issue with SMS delivery delay to the NetOne network in Zimbabwe. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jan 03, 2023 - 16:55 PST