SMS Delivery Delays to Brazil Claro Network

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to Claro Network in Brazil. This incident has been resolved.

Posted Mar 14, 2021 - 18:55 PDT

Monitoring

We are no longer experiencing SMS delivery delays when sending messages to the the Brazil Claro Network. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 14, 2021 - 17:20 PDT

Update

We are still experiencing SMS delivery delays when sending messages to the Brazil Claro Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Mar 14, 2021 - 16:50 PDT

Update

We are still experiencing SMS delivery delays when sending messages to the Brazil Claro Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 14, 2021 - 14:51 PDT

Update

We are experiencing SMS delivery delays when sending messages to the Brazil Claro Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 14, 2021 - 13:52 PDT

Investigating

Our monitoring systems have detected a potential issue with SMS delivery delays when sending messages over the Brazil Claro Network. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Mar 14, 2021 - 13:44 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America).