A subset of Outbound Calls with one-way audio issue in Mexico

Incident Report for Twilio

Resolved

The issue was resolved, and the traffic is flowing normally now.

Posted Dec 17, 2019 - 05:09 PST

Update

The calls' flow is back to normal now, we will continue to monitor the call's audio behaviour and provide an update in the next hour.

Posted Dec 17, 2019 - 04:20 PST

Monitoring

Our engineers have identified the cause of the issue and applied a fix with the underlined carriers to solve this audio behaviour, The traffic should go back to normal now, we are monitoring the behaviour of the traffic and will provide more updates in the next hour.

Posted Dec 17, 2019 - 01:57 PST

Investigating

We have detected one-way audio issue for a subset of outbound calls in Mexico. Our engineers are investigating the issue with our carrier partner for a resolution. We will provide an update as soon as we have additional information.

Posted Dec 16, 2019 - 22:27 PST

This incident affected: CARRIER NETWORK (Voice, North America).